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    Add multiple accounts in mobile apps

    In this guide, you will learn how to add multiple accounts to the Gov Mail and Gov OneAuth applications respectively installed on MDM-enrolled devices. The steps provided will help you manage and access multiple email accounts within the same application, ensuring secure linking of your accounts to your device for efficient and easy access to official communications.

    Note

    • If you attempt to add accounts directly to your Gov Mail and Gov OneAuth applications without following the necessary pre-requisites outlined below, you will encounter an error after entering your email ID and password. The error message will state: "This device can only be used by the assigned user".
       

    Pre-requisites to follow before adding additional accounts

    Before proceeding with adding multiple accounts to the Gov Mail and Gov OneAuth applications, ensure that you have the necessary permissions and that your accounts are correctly set up by following these steps:

    1.  Users must first enroll their mobile devices via Mobile Device Management (MDM) using their name-based email address. If you have already completed the enrollment, skip to Step 3. If not, refer to the MDM Enrollment Guide for assistance.
    2. Make sure the Gov Mail and Gov OneAuth applications are installed on your MDM-enrolled mobile device.
    3. Send an email to your department’s Delegated Administrator, including the details of the multiple accounts and the MDM enrolled device details using which these accounts will be accessed.
    4. The Delegated Administrator will then validate your request and forward it to the appropriate NICeMail help desk (helpdesk-email@gov.in).
    5. The help desk team will associate the requested email addresses with your MDM-enrolled devices.
    6. Once the email addresses are successfully linked, you will receive an email notification confirming that the accounts have been associated with your device.

    After receiving the confirmation email, you can proceed to add the additional accounts to the Gov Mail and Gov OneAuth applications respectively.

    Add additional accounts in the Gov Mail mobile application

    • Android
    • iOS

    Follow the steps below to add the additional accounts in the Gov Mail mobile application on your Android phone : 

    1. Open the Gov Mail App installed on your MDM-enrolled mobile device.
    2. Go to Settings and select the Add Account option.
    3. Enter the email address and password of the account you wish to add.
    4. Complete the login using the MFA (Multi-Factor Authentication) method configured.
    5. The account will be added and logged into the Gov Mail app.
    6. After successful login, you will have access to all the associated accounts from the mobile application.

    Follow the steps below to add the additional accounts in the Gov Mail mobile application on your iOS phone: 

    1. Open the Gov Mail App installed on your MDM-enrolled mobile device.
    2. Go to Settings and select the Add Account option.
    3. Click on Sign in to another account. Enter the email address and password of the account you wish to add.
    4. Complete the login using the MFA (Multi-Factor Authentication) method configured.
    5. The account will be added and logged into the Gov OneAuth app.
    6. After a successful login, you will have access to all the associated accounts from the mobile application.

    Add additional accounts in the Gov OneAuth mobile application

    • Android
    • iOS

    Follow the steps below to add the additional accounts in the Gov OneAuth mobile application on your Android phone : 

    1. Open the Gov OneAuth App installed on your MDM-enrolled mobile device.
    2. Go to Settings and select the Add Account option.
    3. Enter the email address and password of the account you wish to add.
    4. Complete the login using the MFA (Multi-Factor Authentication) method configured.
    5. The account will be added and logged into the Gov OneAuth app.
    6. After successful login, you will have access to all the associated accounts from the mobile application.

    Follow the steps below to add the additional accounts in the Gov OneAuth mobile application on your iOS phone: 

    1. Open the Gov One Auth App installed on your MDM-enrolled mobile device.
    2. Go to Settings and select the Add Account option.
    3. Click on Sign in to another account. Enter the email address and password of the account you wish to add.
    4. Complete the login using the MFA (Multi-Factor Authentication) method configured.
    5. The account will be added and logged into the Gov OneAuth app.
    6. After a successful login, you will have access to all the associated accounts from the mobile application.

    Note

    • If you attempt to add accounts directly to your Gov Mail and Gov OneAuth app without following the necessary pre-requisites outlined below, you will encounter an error after entering your email ID and password. The error message will state: "This device can only be used by the assigned user".
    • If you face any issues during the addition of accounts, please reach out to the NICeMail Services Help Desk team for further assistance.

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