Add Users in NICeMail 

As a Delegated Administrator in NICeMail services for a Government Ministry/Department or Public Sector Undertaking (PSU), you can add new users to your organization. The process differs depending on whether you are part of a Government Ministry/Department or a Public Sector Undertaking (PSU).

This guide explains both methods in a clear, step-by-step manner.

Adding Users to Government Ministries / Departments (via eForms)

Adding Users to Government Ministries / Departments (via Delegated Admin Console)

As a Delegated Administrator in a Government Ministries / Departments, you can create user accounts from the NICeMail Admin Console.

The creation/management of the Parichay/Auth IDs shall continue to be done through the eForms portal. Please refer to the PDFs attached to the links given below for:

1. The steps to be followed for Parichay and Auth ID creation and extension.
2. The steps to be followed for profile and mobile number update.

Steps to add new user accounts in Government Ministries / Departments

1. Login to your NICeMail services using your Delegated Administrator credentials.
2. After logging in, click My Profile on the top-right corner and select Admin Console to access the Admin Console dashboard and select Users in the left pane.
3. Click Add on the top menu. The Add users page appears.
   
4. Enter the user's First Name, Last Name in the respective fields.
5. The Username will get filled automatically based on the Preferred Email Format set. Edit the Username field if required.
6. If you have added multiple domains in your organization, select the domain in the drop-down for the user address to be associated with.
7. You can either enter a New Password or click Auto-generate to automatically create a password for the user. The password must have a minimum of 8 characters, with one numeric character and one special character.
8. Check the Force user to change password on first login option to prompt the user into changing the password set by you (admin) during his/her first login. If you check this option, users will not be able to access their mail account before changing their password.
9. Select the appropriate License Type for the user based on the available licenses.
   
10. Fill in the Remarks column if needed, and then click Add.
     

Update Recovery Mobile Numbers

After a user account is created, a recovery mobile number must be added to the user's account. The recovery number is mandatory as it acts as a two-factor authentication (TFA) for the user to login to the NICeMail account.

To set/update a user's recovery phone number, follow these steps:

1. Login to your NICeMail services using your Delegated Administrator credentials.
2. After logging in, click My Profile on the top-right corner.
3. Select Admin Console to access the Admin Console dashboard and navigate to Users section in the left pane.
4. Search and navigate to the user you want to add recovery mobile number.
5. On the user's info page, navigate to Security.
6. In the left pane, click on Recovery Mobile Numbers to view the recovery mobile numbers associated with the selected user.
    
7. Click the Add button to add a new recovery mobile number.
8. Enter the new mobile number and select the Set as contact number checkbox.
9. Click Add.
    
10. Enter your account credentials to confirm the update. The recovery mobile number for the selected user will be updated accordingly.
     

Once done, the user account will be created and added to the department. The newly created user can then log in using their assigned email address and the configured password. If the Force password change on first login option was enabled, users will be prompted to reset their password upon initial sign-in.

Adding Users to Public Sector Undertakings (via Admin Console)

As a Delegated Administrator in a Public Sector Undertaking (PSU), you can create user accounts directly from the NICeMail Admin Console.

Steps to add new user accounts in Public Sector Undertakings Organisations

1. Login to your NICeMail services using your Delegated Administrator credentials.
2. After logging in, click My Profile on the top-right corner and select Admin Console to access the Admin Console dashboard and select Users in the left pane.
3. Click Add on the top menu. The Add users page appears.
   
4. Enter the user's First Name, Last Name in the respective fields.
5. The Username will get filled automatically based on the Preferred Email Format set. Edit the Username field if required.
6. If you have added multiple domains in your organization, select the domain in the drop-down for the user address to be associated with.
7. You can either enter a New Password or click Auto-generate to automatically create a password for the user. The password must have a minimum of 8 characters, with one numeric character and one special character.
8. Check the Force user to change password on first login option to prompt the user into changing the password set by you (admin) during his/her first login. If you check this option, users will not be able to access their mail account before changing their password.
9. Select the appropriate License Type for the user based on the available licenses.
   
10. Fill in the Remarks column if needed, and then click Add.
     

Update Recovery Mobile Numbers

After a user account is created, a recovery mobile number must be added to the user's account. The recovery number is mandatory as it acts as a two-factor authentication (TFA) for the user to login to the NICeMail account.

To set/update a user's recovery phone number, follow these steps:

1. Login to your NICeMail services using your Delegated Administrator credentials.
2. After logging in, click My Profile on the top-right corner.
3. Select Admin Console to access the Admin Console dashboard and navigate to Users section in the left pane.
4. Search and navigate to the user you want to add recovery mobile number.
5. On the user's info page, navigate to Security.
6. In the left pane, click on Recovery Mobile Numbers to view the recovery mobile numbers associated with the selected user.
    
7. Click the Add button to add a new recovery mobile number.
8. Enter the new mobile number and select the Set as contact number checkbox.
9. Click Add.
    
10. Enter your account credentials to confirm the update. The recovery mobile number for the selected user will be updated accordingly.
     

Once done, the user account will be created and added to the department. The newly created user can then log in using their assigned email address and the configured password. If the Force password change on first login option was enabled, users will be prompted to reset their password upon initial sign-in.