Skip to table of contents

    Add Users in NICeMail 

    As a Delegated Administrator in NICeMail services for a Government Ministry/Department or Public Sector Undertaking (PSU), you can add new users to your organization. 

    This guide explains both methods in a clear, step-by-step manner.

    Adding Users to Government Ministries / Departments 

    Note

    1. You can add users directly from Delegated Admin panel.
    2. The creation/management of the Parichay/Auth IDs shall continue to be done through the eForms portal. Please refer to the PDFs attached to the links given below for:
      1. The steps to be followed for Parichay and Auth ID creation and extension.
      2. The steps to be followed for profile and mobile number update.

    Adding Users to Government Ministries / Departments (via Delegated Admin Console)

    As a Delegated Administrator in a Government Ministries / Departments, you can create user accounts from the NICeMail Admin Console.

    Note

    • Ensure that your device is connected to the ZScaler Client Connector app before accessing the Delegated Admin Console.
    • If you haven't set up the ZScaler Client Connector app, please reach out to the NIC Email Division for assistance with the setup.
    • Ensure you are logged in with your Delegated Admin credentials.
    • Confirm that you have available licenses to add new users.
    • If you need to add multiple users at once, you can use the Add User bulk operation available under the Bulk Activities section.

    Steps to add new user accounts in Government Ministries / Departments

    1. Login to your NICeMail services using your Delegated Administrator credentials.
    2. After logging in, click My Profile on the top-right corner and select Admin Console to access the Admin Console dashboard and select Users in the left pane.
    3. Click Add on the top menu. The Add users page appears.
       add users
    4. Enter the user's First Name, Last Name in the respective fields.
    5. The Username will get filled automatically based on the First and Last Name. Edit the Username field if required.
    6. If you have added multiple domains in your organization, select the domain in the drop-down for the user address to be associated with.
    7. Enter user's phone number in the Phone Number field.
    8. Fill in the desired Date of birth, and Email Aliases values in the respective fields.
    9. Select the preferred license type for the user in the License type drop-down. The selected plan will be assigned to this user.
    10. Select the Auto-expire user check box if you wish to provide an expiry date for the user account being created.
    11. Finally click Add to add the user. 
      Add user

    Note:

    • Once the account is created, the users will be prompted to set up their own account password when they login for the first time.
    • The License type field is available only for organizations on a Flexible plan.

    Add or Update Recovery Mobile Numbers

    The phone number added during the user creation will serve as the recovery mobile number. The recovery number is mandatory as it acts as a two-factor authentication (TFA) for the user to login to the NICeMail account. You can add a new recovery number or update the existing phone number whenever required.

    Follow the below steps to add/update a user's recovery phone number:

    1. Login to your NICeMail services using your Delegated Administrator credentials.
    2. After logging in, click My Profile on the top-right corner.
    3. Select Admin Console to access the Admin Console dashboard and navigate to Users section in the left pane.
    4. Search and navigate to the user you want to add recovery mobile number.
    5. On the user's info page, navigate to Security.
    6. In the left pane, click on Recovery Mobile Numbers to view the recovery mobile numbers associated with the selected user.
    7. Hover over the phone number that you wish to edit and click the Edit icon. 
      Edit recovery
    8. Modify the recovery phone number and select Update in the Update Recovery Mobile Number dialog box.
      Update recovery
    9. If you wish to add a new recovery phone number, click the Add button. 
      recovery mobile no
    10. Enter the new mobile number and select the Set as contact number checkbox.
    11. Click Add. 
      Add recovery
    12. Confirm your identity to perform the change. The recovery mobile number for the selected user will be updated accordingly. 

    Note

    • The registered recovery mobile number will be used for two-factor authentication (TFA), login verification, and account recovery.
    • The users will receive SMS OTPs on this registered mobile number whenever they are trying to login to their NICeMail Services.

    Adding Users to Public Sector Undertakings (via Admin Console)

    As a Delegated Administrator in a Public Sector Undertaking (PSU), you can create user accounts directly from the NICeMail Admin Console.

    Note

    • Ensure you are logged in with your Delegated Admin credentials.
    • Confirm that you have available licenses to add new users.
    • If you need to add multiple users at once, you can use the Add User bulk operation available under the Bulk Activities section.

    Steps to add new user accounts in Public Sector Undertakings Organisations

    1. Login to your NICeMail services using your Delegated Administrator credentials.
    2. After logging in, click My Profile on the top-right corner and select Admin Console to access the Admin Console dashboard and select Users in the left pane.
    3. Click Add on the top menu. The Add users page appears.
       add users
    4. Enter the user's First Name, Last Name in the respective fields.
    5. The Username will get filled automatically based on the First and Last Name. Edit the Username field if required.
    6. If you have added multiple domains in your organization, select the domain in the drop-down for the user address to be associated with.
    7. Enter user's phone number in the Phone Number field.
    8. Fill in the desired values in the Date of birth, and Email Aliases field.
    9. Select the preferred license type for the user in the License type drop-down. The selected plan will be assigned to this user.
    10. Select the Auto-expire user checkbox and provide a specific date if you wish to provide an expiry date for the user account being created.
    11. Finally, click Add to add the user. 
      Add user

    Note:

    • Once the account is created, the users will be prompted to set up their own account password when they login for the first time.
    • The License type field is available only for organizations on a Flexible plan.

    Add or Update Recovery Mobile Numbers

    The phone number added during the user creation will serve as the recovery mobile number. The recovery number is mandatory as it acts as a two-factor authentication (TFA) for the user to login to the NICeMail account. You can add a new recovery number or update the existing phone number whenever required.

    Follow the below steps to add/update a user's recovery phone number:

    1. Login to your NICeMail services using your Delegated Administrator credentials.
    2. After logging in, click My Profile on the top-right corner.
    3. Select Admin Console to access the Admin Console dashboard and navigate to Users section in the left pane.
    4. Search and navigate to the user you want to add recovery mobile number.
    5. On the user's info page, navigate to Security.
    6. In the left pane, click on Recovery Mobile Numbers to view the recovery mobile numbers associated with the selected user.
    7. Hover over the phone number that you wish to edit and click the Edit icon.
       Edit recovery
    8. Modify the recovery phone number and select Update in the Update Recovery Mobile Number dialog box.
       Update recovery
    9. If you wish to add a new recovery phone number, click the Add button.
       recovery mobile no
    10. Enter the new mobile number and select the Set as contact number checkbox.
    11. Click Add.
       Add recovery
    12. Confirm your identity to perform the change. The recovery mobile number for the selected user will be updated accordingly. 

    Note

    • The registered recovery mobile number will be used for two-factor authentication (TFA), login verification, and account recovery.
    • The users will receive SMS OTPs on this registered mobile number whenever they are trying to login to their NICeMail Services.


     

    Need Help?

    If you face any issues while adding users in NICeMail, you can reach out to the respective Helpdesk teams for assistance:  

    For Government Ministries/Departments:  
    Email: helpdesk-email@gov.in  

    For Public Sector Undertakings (PSUs):  
    Email: helpdesk-psuemail@nic.in 

    Make sure to include details such as your organization name, Delegated Admin email ID, and a brief description of the issue when contacting the Helpdesk. This will help the team resolve your query faster.

    PREVIOUS

    UP NEXT